Privacy Policy

1. Identity of the data controller

Name: Francisco Viloria  ·  Trade name: TravelSafe Global  ·  Role: Official IATI Seguros Affiliate Agent  ·  Agency code: 20929131082697  ·  Email: pachoviloriainsurances@gmail.com

2. Data we collect

• Contact information voluntarily submitted via our contact form (name, email, travel details)
• Anonymized navigation data via cookies for analytics
• Device and browser information for page performance optimization
• Language preferences detected from browser settings

3. Purpose and legal basis

We process your data to: respond to insurance enquiries (legitimate interest); forward quote requests to IATI Seguros (pre-contractual steps); improve our website (legitimate interest). We never sell or rent your personal data.

4. Data sharing

Your data is shared only with IATI Seguros for processing your insurance quote or policy. No other third parties receive your personal data. No international transfers occur outside the IATI platform scope.

5. Retention

Contact form submissions are retained for up to 24 months. You may request deletion at any time by emailing pachoviloriainsurances@gmail.com.

6. Cookies

We use essential cookies (site functionality), analytical cookies (anonymized traffic data) and preference cookies (language selection). No advertising or tracking cookies from third-party networks are used.

7. Your rights

Under GDPR and equivalent laws you have the right to access, correct, delete, restrict processing, and data portability. Contact us at pachoviloriainsurances@gmail.com to exercise these rights.

8. Updates

We may update this policy periodically. The date above reflects the latest revision. Continued use of the site constitutes acceptance.

Terms and Conditions

1. Nature of this service

TravelSafe Global is an authorized affiliate distribution channel for IATI Seguros. This site presents IATI products and directs users to the official IATI quoting platform. TravelSafe Global is not the insurer. All insurance contracts are issued and underwritten by IATI Seguros.

2. Information accuracy

Information on visa requirements and country entry rules is provided for reference only and may change. Always verify with the official embassy or immigration authority before travel. Official IATI policy documents govern all coverage terms.

3. Affiliate commission disclosure

TravelSafe Global earns a commission from IATI Seguros when users purchase through our referral links (agency code 20929131082697). This commission does not affect the price you pay — it is identical to purchasing directly from IATI.

4. Limitation of liability

TravelSafe Global is not liable for coverage decisions, claim outcomes, visa denials, immigration decisions, or any damages arising from use of information on this site. All claims are handled by IATI Seguros.

5. Intellectual property

All original content is the property of TravelSafe Global / Francisco Viloria. IATI marks are the property of IATI Seguros. Unsplash photos are used under the Unsplash License.

6. Governing law

These terms are governed by applicable international consumer protection law and the laws of the Republic of Colombia.

7. Contact

Questions: pachoviloriainsurances@gmail.com

Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember preferences and improve performance.

2. Cookies we use

• Essential: Required for basic site functionality — language preference, session state. Cannot be disabled.
• Analytics: Anonymized data about page visits and traffic patterns. No personally identifiable information stored.
• Preference: Stores your language selection across visits.

3. Third-party services

Images from Unsplash, fonts from Google Fonts, and the IATI affiliate script (ptunnel.iatiseguros.com) may set functional cookies per their own policies. No advertising networks or social media trackers are used.

4. Managing cookies

Disable cookies via your browser settings. Disabling essential cookies may affect functionality.

5. Contact

pachoviloriainsurances@gmail.com

Legal Notice

1. Site operator

Name: Francisco Viloria  ·  Trade name: TravelSafe Global  ·  Role: Official IATI Affiliate Agent  ·  Code: 20929131082697  ·  Email: pachoviloriainsurances@gmail.com  ·  Instagram: @pachoviloria

2. Insurance provider

All products presented are issued by IATI Seguros, S.A., with over 141 years of history in international travel insurance, operating via iatiseguros.com and iatiglobal.com. TravelSafe Global acts exclusively as an authorized affiliate distributor.

3. Regulatory status

TravelSafe Global operates as an insurance affiliate channel. All regulated activities (underwriting, claims, premium collection) are conducted exclusively by IATI Seguros through its licensed entities.

4. Consumer rights

Consumers have the right to receive clear pre-contractual information. Complete coverage details and conditions are available on the IATI platform and take precedence over information on this site.

5. Complaints

For coverage/claims issues contact IATI Seguros at soporte@iatiseguros.com. For questions about this site contact pachoviloriainsurances@gmail.com.

Our Service Promise

1. Immediate personalized response

When you contact TravelSafe Global, you are writing to Francisco Viloria directly — a certified IATI agent with deep knowledge of travel insurance, visa requirements, and international healthcare systems. Every message is read and answered personally. Response time: within 2 business hours via email, immediately during active hours via WhatsApp and Instagram Direct. We never use automated responses for initial client contact.

2. Expert plan selection tailored to your profile

We do not send you a generic price list. We take the time to understand your exact situation: your destination country, the type of visa you are applying for, your age, your health background, the activities you plan to practice, and your budget. Then we recommend the specific IATI plan that genuinely fits — not the most expensive one, but the right one. If a basic plan is sufficient for your trip, we will tell you.

3. Professional claims management and follow-up

If you need to make a claim during or after your trip, we accompany you through the entire process:

• We explain exactly which documents IATI requires for your specific type of claim
• We help you organize and present your claim file correctly to avoid rejections or delays
• We liaise with IATI's claims department on your behalf when language or process barriers arise
• We follow up weekly on pending reimbursements and escalate formally when deadlines are exceeded
• We translate or interpret policy terms and coverage decisions if you need clarification
• We document every step of your case so there is a clear record if disputes arise

4. Emergency assistance coordination 24/7

In a genuine travel emergency, your first call is to IATI's 24/7 international assistance center (number on your policy document). However, if you face difficulty reaching them, encounter a language barrier, are uncertain which type of assistance to request, or simply need a trusted voice in a stressful moment — contact Francisco Viloria via WhatsApp. We will help you identify the correct IATI assistance line, formulate your request clearly, and stay with you until assistance has been confirmed and activated.

5. Active case tracking until full resolution

We do not consider a case closed until you confirm it is resolved to your satisfaction:

• Open claims are tracked on a weekly basis with proactive follow-up to IATI
• Customers who have experienced medical incidents receive a check-in message within 7 days of their reported recovery
• We maintain a secure record of your policy details to facilitate renewals, extensions, and future enquiries
• If a reimbursement is delayed beyond 30 days without explanation, we escalate to IATI management in writing

6. Transparent, zero-pressure advice

We explain clearly and honestly what each IATI plan covers and what it excludes. We identify gaps in coverage for your specific situation before you purchase. We tell you when a lower-priced plan is adequate. We never create artificial urgency or use misleading comparisons to close a sale. Our reputation is built on trust, and trust is built on honesty — even when honesty means recommending less.

7. Quality commitment — in writing

This Service Promise is a binding commitment, not a marketing phrase. If at any point you feel that TravelSafe Global has failed to deliver on any of these seven promises, we ask you to tell us directly: